For families

This page is the help guide your town links from its website. If your question is not answered here, contact the town hall: enrollment is a municipal service.

Before enrollment day: prepare your profile

1. Open your town’s catalog (linked from the town website).
2. Create the family account with your email address and confirm it with the link you will receive by email.
3. Add each child with their name, birth date, support needs and image-rights consent (you can say no; monitors will see it on their list).
4. If monitors need to know something about the child’s health or allergies, tick the health data consent checkbox and write only what they need to know. Without that consent, this data is not stored.

Doing this days before opening is the key: on D-day you only need to pick a session and pay.

If you forget your password, request a new one from the login page: you will get an email link that expires and can be used only once.

Enrollment day

1. The catalog shows when enrollment opens for each session, with a countdown. Nobody can enroll before that time.
2. Pick the activity, the session and the child. If the activity has a minimum or maximum age, it is checked against the birth date.
3. If you are entitled to one, pick the discount and upload its document.
4. Submit the request. You get a receipt with the exact time (to the millisecond): your proof of first-come order.
5. If there is a place, it is held while you pay.

Discounts and documents

• There are two types: registered residence and large family, at the percentage your town sets. You choose them inside the same form and the discount applies to the price immediately.
• You must upload the supporting document (residence certificate or valid card) as a PDF or photo: without it the discount cannot be requested.
• The town will review it and email you the outcome. If it is rejected before payment, the enrollment goes back to the full price; if you think it is a mistake, contact the town hall.

Payment

• Payment happens on the Redsys payment page of the town’s bank: the money goes straight to the municipal account. You can pay by card and, if the town’s bank has enabled it, with Bizum.
• If the payment fails or you cancel it, you keep the place: it stays held and you can retry from «My family».
• An enrollment cannot be paid twice. If the bank ever charged you too much, the town will see it flagged and refund it from its TPV.
• Once paid, you get the confirmation email.

Waitlist

• If the session is full, you join the waitlist ordered by request time. Your position is always visible in your account.
• If a place opens up, we promote you automatically and you get an email with a deadline to pay. If you don’t pay in time, the place goes to the next family.

Cancel, correct or delete

• You can cancel an enrollment you have not paid yet from your account. To cancel a paid one, contact the town hall.
• You can edit or delete each child’s profile.
• You can delete your whole account. Enrollments already paid are kept anonymised so the town can account for the payments.

How your data is handled: app privacy.

Languages

The app and its emails are in Catalan, Spanish and English: choose with the language selector. Activity descriptions are written by the town and may be in Catalan only.