For families

This is the support guide your town hall links from its website. If your question isn’t answered here, contact the town hall — enrollment is a municipal service.

Before enrollment day: prepare your profile

1. Open your town’s catalog (link on the municipal website or QR poster).
2. Create a family account with your email.
3. Add each child with: name, birth date, medical information relevant to monitors, allergies and intolerances, support needs, and the image-rights consent (you may decline; monitors see it on their list).

Doing this days before opening is the key: on D-day you only pick a session and pay — a matter of minutes.

On enrollment day

1. Open the catalog and pick the activity and session (places left update in real time).
2. Pick the child and, if entitled, a discount.
3. Submit. You get a receipt with the exact time (down to the millisecond): your first-come guarantee.
4. If there’s a place, it is held while you pay.

Discounts and documents

• Pick the type (residence, large or single-parent family) inside the same form: the discount applies to the price immediately.
• Upload the supporting document (residence certificate, valid family card) as PDF or photo.
• The town hall reviews it and emails you the outcome. If rejected before payment, the price is recalculated.

Paying by card or Bizum

• Payment happens at the town bank’s own TPV (the familiar Redsys gateway): the money goes directly to the municipal account.
• If a payment fails or you cancel it, you don’t lose the place: it stays held and you can retry from “My family”.
• On success you receive the confirmation email with the receipt.

Waitlist

• If the session is full, you join the waitlist ordered by request time. Your position is always visible in your account — no phone calls, no PDF lists.
• When a place opens up, you are promoted automatically and emailed a payment link with a deadline. If you don’t pay in time, the place moves to the next family.

Languages

Forms are available in Catalan, Spanish and English (plus other languages if your town enabled them). Machine-translated descriptions carry the ”✨ machine translated” mark.